Michael C. Dennis, MBA, CBF

Michael C. Dennis has more than 30 years of credit management experience. He has been an instructor for CMA Business Credit Services for the last thirteen years. He is an accomplished public speaker and the author or co-author of five books on credit management. His experiences help him help clients to find and fix problems quickly.

His services to the credit community include roles on NACM’s Communications Advisory Panel, as well as the Educational Advisory Panel. He has been a featured speaker at two National Credit Congress meeting, as well as a featured speaker or a keynote speaker at numerous regional and local conferences.

Michael has an M.B.A. from Pepperdine University and holds the Credit Business Fellow Accreditation from NACM.

Books Authored by Michael Dennis

“The Credit and Collection Handbook”

“Credit and Collection Forms and Procedures Manual”

“The Credit and Collection Manager’s Manual”

“The Credit and Collection Manager’s Concise Desk Reference”

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Eddy A. Sumar, MBA, CCE, CICE, and CEW

Eddy A. Sumar, MBA, CCE, CICE, and CEW, is the Founder of ER$ Consulting Services in Rancho Cucamonga, Calif. He is an International Trade Financing Consultant; a Consultant for the Center for International Trade Development (CITD); a member of the Guidepoint Global Advisors, and an Associate of Quote 2 Cash (Q2C).

Mr. Sumar has a Bachelor degree in Business Administration (B.B.A.) from Bethlehem University, Bethlehem, West Bank where he enjoyed a Fulbright scholarship and graduated as Valedictorian.  He also obtained his MBA with distinction from Leicester University, Leicester, UK.

With twenty-five years of experience in the credit and collection field, he is a published author with multiple accolades, including the NACM Robert Half Student of the Year Award in 2000, the Best Article Award in 2003, CCE Designation of Excellence Award in 2004, CMA Credit Executive of the Year 2006, the CCR Credit Excellence Awards 2011 in International Credit Management, and CMA Instructor of the Year Award 2012.



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Jodi Owens

Jodi Owens was formerly the Division Manager for the Northern California National Association of Credit Management. With over thirty-three years of experience, she managed all aspects of membership services from credit reporting, collections, adjustments, Industry Credit Groups and Education.  Appointed the Education Team Leader in 2006. She successfully managed  hundreds of webinars a year, produced multiple online NACM classes, created the semi-Annual Credit Executive Symposium programs and the managed the Annual NACM Western Region Credit Conference.

or contact:
ERS Consulting Services

Owens & Associates